Let's talk.
Tell us what you have or what you need. We will give you a straight answer and a clear path forward. No obligation. No pressure.
Select the option that best describes your situation. We will make sure the right person on our team receives your message.
Send us a message any time. We respond during business hours.
For formal inquiries, compliance documentation requests, and detailed consultancy questions, email is preferred.
Visit Our Office
Off Kassasi Road
Kampala, Uganda
Office Hours
- Monday – Friday: 8:00am – 5:30pm EAT
- Saturday: 9:00am – 1:00pm EAT
- Sunday: Closed
Starting a Consignment?
If you are bringing a consignment to our facility for the first time, call ahead. We will confirm intake arrangements, what to bring, and what to expect on arrival, before you make the trip.
+256 769-836-245You reach out. Here is what follows.
We read your message the same day.
Every inquiry reaches a person, not a queue. A member of the Maxmetal team reviews your message and identifies the right response, whether that is answering your question directly, requesting more information, or confirming intake arrangements.
You receive a direct, specific response.
We do not send templated replies. You will receive a response that addresses your specific situation, with a straight answer if we have one, and an honest request for more information if we need it. Response time is within one business day. For time-sensitive situations, call us directly.
You decide whether to proceed. No pressure either way.
Our job at this stage is to give you the information you need to make a confident decision. If Maxmetal is the right operation for your situation, that will be clear from the conversation. If for any reason it is not, we will tell you that too.
Your first message to Maxmetal
depends on who you are.
If you are not sure what to say in your first contact, here are the three most common starting points.
If you are a miner or dealer:
"I have [mineral type] and I want to know what it is worth. What do I need to bring?"
That is enough. We will take it from there, confirm what to expect at intake, and answer any questions you have before you come in.
If you are an export company or corporate buyer:
"We need assay and refinery documentation for a consignment going to [destination market]. Can you confirm your process and documentation format?"
We will confirm our process, provide our license reference for your compliance team, and discuss your specific requirements before any commitment is made.
If you are a private client or institution:
"We need a certified mineral assessment for [brief description of purpose]. Can we discuss what that process looks like?"
We will respond with a clear explanation of what the engagement involves, what the output looks like, and what it will take to produce something credible for your specific purpose.
We are in Bukoto, Kampala.
Here is how to find us.
Our office is located at Plot 1727 Bukoto, Off Kassasi Road, Kampala. If you are coming for the first time, the most reliable approach is to call ahead and let us know you are on your way. We will give you the most direct route from wherever you are coming from and confirm that the right team member is available to receive you.
If you are using Google Maps, search for "Maxmetal Refinery Bukoto Kampala." The pin takes you to the correct location.
We are accessible by boda-boda, taxi, and private vehicle. There is parking available at the premises.
Coming from Kampala City Centre: Head north on Bombo Road, turn onto Bukoto Street, then follow Kassasi Road. Plot 1727 is on the right.
If you are unsure: Call +256 769-836-245 before you travel. We will direct you precisely.
Reaching out does not commit you to anything.
Your first message to Maxmetal is a conversation, not a contract. We will give you honest information about whether we are the right operation for your situation. The decision to proceed is always yours, made with complete information, not sales pressure.